Security & Data Protection
Every year, hundreds of businesses rely on our expertise to manage hundreds of millions of phone calls in compliance with security requirements and current legislation in their countries.
Features
Our platform offers specific features to ensure security and data privacy.
Data Encryption
All the data stored on Dexem platform is encrypted under the most rigorous encryption process available in the industry (AES-256).
Secured Protocol
Our platform is using the highly recommanded secured HTTPS protocol to ensure data privacy and integrity when sent by users and received by servers.
Data Storage
Your data is replicated in several Data Centers to maximize availability. Some sensitive data (Call Detail Records, voice messages) is automatically erased after a period of time in accordance with legislation.
User Roles
On our platform, you can also define user permissions, depending on the roles you want to give users for only viewing or editing data in your account.
Password Strategy
Our platform allows you to define specific password policies for users to set appropriately secure passwords in their accounts (complexity, availability period).
SSO / SAML Authentification
Notre plateforme propose une méthode d'authentification unique, qui permet aux utilisateurs déjà connectés à votre système d'y accéder (Single sign-on).
Call Recording
When using the call recording feature, you are fully compliant with legislation, and you can configure a message to notify callers of recording.
Compliance
At Dexem, our infrastructure is in accordance with current certification in force worldwide, in European Union (EU) and in France.
GDPR
We help our clients to comply with GDPR requirements.
CSA
Dexem platform’s infrastructure is compliant with the Cloud Security Alliance (CSA) certification.
ISO 9001
L'infrastructure de la plateforme Dexem est conforme à la norme de qualité au niveau mondial ISO 9001.
ISO 27001
Dexem platform’s infrastructure is compliant with the ISO 27001 security management processes.
ISO 27017
L'infrastructure de la plateforme Dexem est conforme aux controles spécifiques au Cloud ISO 27017.
ISO 27018
Dexem platform’s infrastructure is compliant with personal data protection ISO 27018 regulation.
AICPA SOC 2
Dexem platform’s infrastructure is compliant with the SOC2® Type II (AICPA) security, availability and privacy report.
ASIP HDS
Dexem platform’s infrastructure is compliant with the French current regulation ASI HDS, for protection of personal data related to health.
To go further
Our teams are mobilized to design a secure, reliable and scalable infrastructure, adopt best practices for development and testing, and ensure the highest level of quality.
Uptime
Our platform has an uptime above 99.99% during the 12 past months. Our Sales team can also share with you our Service-Level Agreement (SLA) engagements.
Scalability
As a result of several years of development, our platform is built on a reliable infrastructure running more than 100 million calls every year. These calls are received and distributed in more than 50 countries across all the continents.
Development
Our development methodology considers the “Security by Design” standards, and includes the OWASP recommendations. At Dexem, we have implemented a system to detect and correct security vulnerabilities continuously, before each new release.
Tests
We put high efforts in conceiving automatic non-regression testing procedures before each new release. We also run penetration tests on our platform at least once a year.
Talk to Sales
Get in touch with our experts to get more information about how we can help your business, with respect of your issues and policies related to security and data privacy.
